Understand prices and explain an order clearly
Customer service
Practice message:
“Hi! I like your hats. How much is one Classic hat with shipping, and can I buy it today?”
For this scenario, the hats are samples and are not available to order yet. Plan a reply using these steps: greet the customer, answer the price question, explain availability honestly, and invite a question.
Write a friendly reply of 4–5 sentences. Explain that the practice price is $18.50 plus $4.25 shipping. Do not invent a launch date or ask for payment.