Assignment

Write one or two paragraphs with at least 8–10 complete sentences explaining what you learned today.

Use these questions to guide your writing:

  1. What are the important parts of an email?

  2. Why should an email have a clear subject?

  3. How should a business respond to positive feedback?

  4. How should a business respond to a complaint?

  5. Why do customers give feedback?

  6. How can feedback improve your future hat business?

  7. Which activity helped you the most today?

  8. How will you use today’s lesson in real life?

Sentence Starters

  • Today, I learned that…

  • A professional email should…

  • When a customer gives positive feedback…

  • When a customer has a problem…

  • Customer feedback is important because…

  • I can use this lesson in my hat business by…

  • The most useful thing I learned was…