Handle an order and a complaint
Suggest Appropriate Revisions
Hi Sylver! The words you choose can help a customer feel heard and supported. Today, you’ll practice revising, which means changing your writing to make it clearer and more helpful.
Your assignment:
Imagine a customer says their hat hasn’t arrived. Improve this reply:
“Your order is probably fine. Wait longer.”
Write a better response in 2–3 sentences.
Check your reply:
Polite: Did you acknowledge the customer’s concern kindly?
Clear: Did you avoid guessing about their order?
Helpful: Did you offer a next step, such as asking for their order number so you can check the tracking?
Read your reply aloud. Would you feel cared for if you received it?
Take your time, use complete sentences, and check your answers when you are finished!
📘 IXL Activity Instructions
Click the IXL link below.
Answer questions 1–30 only.
Read each question carefully.
Choose the best answer.
Work independently and make sure your progress is saved.